I’m Lalig, a passionate product designer. I create effective and delightful experiences
Reducing and understanding order cancellations
Summary
Reducing order cancellations through improved UX, communication, and flexibility
Results
Cancellation rate decreased by 26%, and prevented 32% of orders intended for cancellation
Role
Researcher and product designer
Team
Washmen's product and operations team
Designing an onboarding flow for first-time conversion
Summary
Promote starter kits with new homepage header to increase first orders
Results
20% increase in starter kit orders and 5% increase in first orders
Role
Product designer
Team
Washmen’s customer facing product team
Designing a football score app that focuses on my favorite team, because I need one
Summary
Live score app with team-specific data, live updates, and intuitive design
Results
Work in progress
Role
Product designer
Team
Solo
Designing a better alarm app, because I need one
Summary
Alarm app tracks sleep cycles, and combines close alarms times
Results
Work in progress
Role
Product designer
Team
Solo
Revamping an order details page for transparency and clarity
Summary
New order page for transparency and UX. Added a timeline, and clear status updates
Results
Improved user satisfaction, increased transparency, and stronger brand trust
Role
UX/UI designer
Team
Washmen's customer app product team